At SolunaBeach, we strive to offer a clear, secure, and transparent shopping experience.
This Exchange and Return Policy sets forth the procedures applicable to purchases made on our online store and complies with the rights guaranteed by the Brazilian Consumer Defense Code (Law No. 8,078/1990).
To make things easier, we distinguish between three situations:
Right of withdrawal for online purchases;
Product with a flaw or defect;
Exchange for size, color, or model, when made available by SolunaBeach.
1. Right of Withdrawal — Online Purchases
For purchases made over the internet, the consumer has the right to cancel the contract within a 7 (seven) calendar day period, starting from the date of contract execution or product receipt, in accordance with Article 49 of the Consumer Defense Code.
This right applies regardless of whether there is a defect in the product or the reason for cancellation.
How to request
To exercise the right of withdrawal, contact SolunaBeach within the legal deadline through one of our official channels:
E-mail: [email protected]
WhatsApp: +5548992150076
Please provide:
full name;
order number;
product you wish to return;
request to exercise the right of withdrawal.
After receiving the request, we will provide the necessary instructions for returning the product.
Refund of amounts paid
Once the right of withdrawal has been duly exercised, the amounts paid by the consumer will be refunded, observing the provisions of Article 49 of the Consumer Defense Code.
The refund will be processed according to the payment method used for the purchase.
In the case of payment by credit card, the chargeback request will be forwarded to the respective payment processor, and the actual posting of the credit is subject to the financial institution's procedures and timeframes.
2. Beachwear Products
SolunaBeach sells beachwear products, including bikinis, swimsuits, and other personal items.
Due to this nature, we recommend that consumers carefully review the sizing, measurements, composition, and other details available on the product page before completing the purchase.
However, these characteristics do not waive the right of withdrawal provided for in Article 49 of the Consumer Defense Code for online purchases.
When the right of withdrawal is exercised within the legal timeframe, the request will be handled in accordance with applicable legislation.
3. Product with a Flaw or Defect
If the product presents any quality or quantity defect, please contact us so the situation can be analyzed and resolved in accordance with the rights provided under the Consumer Defense Code.
For non-durable goods, the legal deadline to claim apparent or easily noticeable flaws is 30 (thirty) days, starting from the actual delivery of the product.
In the case of a hidden defect, the period begins to run from the moment the defect becomes evident.
How to report a problem
Contact us via:
E-mail: [email protected]
WhatsApp: +5548992150076
Please provide:
full name;
order number;
product;
description of the problem;
photos or videos, when requested for analysis.
Do not send the product back without receiving prior instructions from SolunaBeach.
Solution timeframe
In cases of product defects, the rules set forth in Article 18 of the Consumer Defense Code will be observed.
When applicable, the supplier will have a legal deadline of up to 30 (thirty) days to remedy the defect.
If the defect is not resolved within this timeframe, the consumer may exercise the alternatives provided in Article 18, Paragraph 1, of the CDC, which include, as applicable:
replacement of the product with another of the same kind, in perfect conditions for use;
refund of the amount paid, monetarily updated;
proportional price reduction.
4. Exchange for Size, Color, or Model
The exchange of a product without a flaw or defect due to size, color, model, or personal preference is not a general obligation imposed by the Consumer Defense Code.
For online purchases, however, the right of withdrawal provided for in Article 49 remains guaranteed within the legal 7-day period.
Outside of the scenarios provided by law, any potential commercial exchange possibility will depend on the conditions offered by SolunaBeach at the time of purchase.
If SolunaBeach offers this type of exchange, the specific conditions will be clearly presented to the consumer before the purchase is finalized.
5. Product Received Differs from Purchase
If you receive a product different from the one purchased, please contact us as soon as you identify the discrepancy.
Send:
order number;
description of the product received;
photos of the product;
photos of the packaging and order identification, when available.
The situation will be analyzed and resolved in accordance with applicable legislation and the terms of the offer made.
6. Product Damaged During Transit
If the product shows signs of damage resulting from shipping, we recommend contacting SolunaBeach as soon as possible, preferably presenting photos of the packaging and the product received.
Our team will analyze the occurrence and guide you on the next steps.
7. How the Return Works
Following the request and confirmation of the procedure by SolunaBeach, the customer will receive the necessary instructions for shipping the product.
Do not send products to any address without first receiving instructions from our team.
The return procedure will be determined according to the reason for the request and the rights applicable to the case.
8. Refunds
When there is a right to a refund of the amounts paid, the reimbursement will be carried out according to the payment method used for the purchase and applicable legislation.
Credit card
The chargeback request will be made with the payment processor used.
The time it takes for the credit to appear on your statement may depend on the financial institution responsible for the card.
Other payment methods
For payments made through other methods, the refund procedure will be communicated to the consumer according to the method used in the purchase.
9. Important Notes
SolunaBeach does not establish this policy with the intent of limiting or excluding rights guaranteed to the consumer by Brazilian legislation.
In the event of a conflict between this policy and a consumer protection rule applicable to a specific situation, the rights guaranteed by current legislation shall prevail.
The Consumer Defense Code establishes, furthermore, that contractual clauses may not imply the waiver or disposal of rights legally guaranteed to the consumer.
10. Customer Service
To request a return, report a defect, or clarify questions regarding this policy:
SolunaBeach — Moda Praia Feminina
E-mail: [email protected]
WhatsApp: +5548992150076
Horário de atendimento: [DIAS E HORÁRIOS]
CNPJ: 64.134.284/0001-91
Razão Social: 64.134.284 ADRIANI CAVALCANTE ARANTE
