At SolunaBeach, we strive to provide a transparent shopping experience, from selecting your product to its delivery.
After payment confirmation, your order will enter the preparation process for shipment.
Processing times may vary depending on the product purchased. When a specific preparation time applies, it will be stated on the product page or during the checkout process.
The delivery period begins according to the conditions presented at checkout.
The estimated delivery time is calculated based on:
The estimated delivery time and shipping cost will be shown to the customer before completing the purchase.
Shipping costs are calculated based on the delivery address, selected products, and available shipping method.
The shipping cost will be displayed in the shopping cart or at checkout before the order is completed.
When available, the tracking code will be sent to the customer through the communication channel used for the order.
Tracking may be performed directly through the carrier's or postal service's system responsible for the delivery.
Once the order has been shipped, delivery becomes the responsibility of the carrier or postal service.
If the order exceeds the estimated delivery time, please contact us so that we can check the status with the transportation provider.
It is the customer's responsibility to verify the delivery information before completing the order.
If the order has not yet been shipped, please contact us as soon as possible to check whether the address can be changed.
After the order has been shipped, address changes may not be possible.
If no one is available to receive the order, additional delivery attempts or other procedures may occur according to the rules of the carrier responsible for the shipment.
In certain situations, the order may be returned to the sender.
If this happens, please contact us for guidance on the next steps.
The delivery conditions presented at the time of purchase are an integral part of the offer. SolunaBeach strives to comply with the delivery times, prices, and conditions provided to the customer at the time of purchase.
